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HR Customer
Care Solutions

HR Customer Care Center

TURNKEY FEDERAL CUSTOMER CARE CENTER

RAPID DEPLOYMENT. MINIMAL INVESTMENT. FAST AND VERIFIABLE ROI.

Governmental mandates to do more with less, combined with today’s multi-generational workforce, are placing extreme pressure on the traditional HR organization to deliver expected services while ensuring timely and accurate responses to simple or complex inquiries from their “customers” (employees, job applicants, and retirees)

For HR Leaders to meet and exceed customer service expectations, they must explore and operationalize new service delivery models and technologies that enhance employee experience, without increasing the overall burden on their HR teams.

The GovStrive HR Customer Care Center solution is designed to relieve the call and question volume from HR teams through a holistic offering combining modern call center technology, experienced HR specialists, sophisticated reporting and analytics, and personalized branding. The proven solution improves customer service quality and response time to the people that matter most – your employees.

Integrated HR Customer Care Center Components

HR Customer Care Call Center

HR Customer Care Call Center

Experienced Specialists coupled with turn-key capabilities to assist employees, supervisors, and job applicants with HR questions and issues

Supporting Technology

Supporting Technology

Flexible capabilities with IVR, case management and reporting capabilities.

Reporting & Analytics

Reporting & Analytics

Executive dashboard and reports that enhance transparency, track compliance, and provide data-driven decision making for improved customer services.

Change Management & Awareness

Change Management & Awareness

Turnkey tools for speed and enhance widespread organizational adoption include communication, training and marketing solutions.

Program Management

Program Management

Management of the GovStrive Customer Care Center provides program governance and helps monitor and mitigate risk.

Check out our Corporate Overview

We’re here when you need someone to tackle complex federal workforce and
HR problems through collaboration, innovation, and experience.

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Want to Learn More About the Power of GovStrive?

GovStrive provides a superior and personalized experience for our clients. By customizing tested and effective methodologies and tools, our teams of consultants, HR Specialists and advisors are able to address the root cause of organizational challenges to achieve impactful results.

Management Consulting

We drive innovation and efficiency for HR and Civil Rights organizations to improve workforce performance, save money and enhance decision making, while helping maximize strategic and operational capabilities.

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Managed Services

We provide support and services to help HR teams remain nimble and focus on the most critical components of their operational objectives.

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Workforce Analytics and Technology Solutions

Innovative cloud-based SaaS solutions that provide federal human capital leaders with powerful data and insight to improve strategic and operational decision making.

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FedChart

GovStrive equips executive leadership with the information to facilitate organizational transparency and informed workforce decision-making across your agency. Check out FedChart for more information.

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