HR Customer Service

TURNKEY FEDERAL CUSTOMER CARE CENTER

RAPID DEPLOYMENT. MINIMAL INVESTMENT. FAST AND VERIFIABLE ROI.

Governmental mandates to do more with less, combined with today’s multi-generational workforce, are placing extreme pressure on the traditional HR organization to deliver expected services, never mind transforming itself.

For HR Leaders to meet and exceed the expectations of a changing landscape, new service delivery models and technologies must be operationalized to deliver an enhanced HR and employee experience.

The GovStrive HR Customer Care Center solution, a holistic offering combining modern call center technology, experienced HR specialists, sophisticated reporting and analytics, and personalized branding, improves customer service quality and response time to the people that matter most – your employees.

The GovStrive HR Customer Care Center minimizes agency investment and is up and running in 90 days.

Integrated HR Customer Care Center Components

Call Center

Experienced Specialists coupled with turn-key capabilities to assist employees and supervisors with HR questions and issues

Supporting Technology

Flexible capabilities with case management and reporting capabilities

REPORTING AND ANALYTICS

Executive dashboard and reports that enhance transparency and data-driven decision making

CHANGE MANAGEMENT AND AWARENESS

Turnkey tools for speed and enhance widespread organizational adoption include communication, training and marketing solutions

Program Management

Management of the GovStrive Customer Care Center provides program governance and helps monitor and mitigate risk

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Want to Learn More About the Power of GovStrive?

GovStrive provides a superior and personalized experience for our clients. By customizing tested and effective methodologies and tools, our teams of consultants, HR Specialists and advisors are able to address the root cause of organizational challenges to achieve impactful results.

Management Consulting

We drive innovation and efficiency for HR and Civil Rights organizations to improve workforce performance, save money and enhance decision making, while helping maximize strategic and operational capabilities.

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Managed Services

We provide support and services to help HR teams remain nimble and focus on the most critical components of their operational objectives.

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Workforce Solutions

Innovative cloud-based SaaS solutions that provide federal human capital leaders with powerful data and insight to improve strategic and operational decision making.

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Check out our Corporate Overview

We’re here when you need someone to tackle complex federal workforce and HR problems through collaboration, innovation, and experience.

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