TURNKEY FEDERAL CUSTOMER CARE CENTER
RAPID DEPLOYMENT. MINIMAL INVESTMENT. FAST AND VERIFIABLE ROI.
Governmental mandates to do more with less, combined with today’s multi-generational workforce, are placing extreme pressure on the traditional HR organization to deliver expected services while ensuring timely and accurate responses to simple or complex inquiries from their “customers” (employees, job applicants, and retirees)
For HR Leaders to meet and exceed customer service expectations, they must explore and operationalize new service delivery models and technologies that enhance employee experience, without increasing the overall burden on their HR teams.
The GovStrive HR Customer Care Center solution is designed to relieve the call and question volume from HR teams through a holistic offering combining modern call center technology, experienced HR specialists, sophisticated reporting and analytics, and personalized branding. The proven solution improves customer service quality and response time to the people that matter most – your employees.
Integrated HR Customer Care Center Components
HR Customer Care Call Center
HR Customer Care Call Center
Experienced Specialists coupled with turn-key capabilities to assist employees, supervisors, and job applicants with HR questions and issues
Supporting Technology
Supporting Technology
Flexible capabilities with IVR, case management and reporting capabilities.
Reporting & Analytics
Reporting & Analytics
Executive dashboard and reports that enhance transparency, track compliance, and provide data-driven decision making for improved customer services.
Change Management & Awareness
Change Management & Awareness
Turnkey tools for speed and enhance widespread organizational adoption include communication, training and marketing solutions.
Program Management
Program Management
Management of the GovStrive Customer Care Center provides program governance and helps monitor and mitigate risk.
Check out our Corporate Overview
We’re here when you need someone to tackle complex federal workforce and
HR problems through collaboration, innovation, and experience.
Want to Learn More About the Power of GovStrive?
GovStrive provides a superior and personalized experience for our clients. By customizing tested and effective methodologies and tools, our teams of consultants, HR Specialists and advisors are able to address the root cause of organizational challenges to achieve impactful results.
Management Consulting
We drive innovation and efficiency for HR organizations to improve workforce performance, save money and enhance decision making, while helping maximize strategic and operational capabilities.
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Managed Services
We provide support and services to help HR teams remain nimble and focus on the most critical components of their operational objectives.
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Workforce Analytics and Technology Solutions
Innovative cloud-based SaaS solutions that provide federal human capital leaders with powerful data and insight to improve strategic and operational decision making.
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