We’ve launched the GovStrive HR Customer Care Center, a turnkey solution that augments federal agency HR staffs by providing skilled, centralized, front-line HR support to their employees for inquiries and issues.
This offering adds to our full suite of federal HR managed services, management consulting and SaaS cloud-based workforce solutions.
The GovStrive HR Customer Care Center provides federal HR organizations with:
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a pre-configured technology solution comprised of an Interactive Voice Response and a Customer Relationship Management (CRM) system
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a tiered delivery model that clearly defines escalation procedures to address HR-related questions and issues
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an extensive library of knowledge articles to address most frequently asked HR questions
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trained resources skilled in responding to HR inquiries who excel in customer service.
This helps relieve federal HR teams from many of the time-consuming tasks that take away from more strategic and mission-related initiatives.
One leading federal agency that has implemented the GovStrive HR Customer Care Center is benefitting from eighty percent of all calls to the care center being resolved in one day or less.
Check out the full press release here.
